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City Luxury

at The Chester Grosvenor

Keeping You Safe

at The Chester Grosvenor

Dear Friends

As further restrictions lift we are delighted to be welcoming so many of you back and it finally feels like there may be light at the end of the tunnel. The past year and a half has been extremely challenging for the hotel but we have been overwhelmed with the support from our guests and the positive approach of our ever adaptable team as they face each day.

With July 19th seeing the relaxation of the remaining restrictions, we look forward to taking another step to normality. However, for this to be a one way journey, we will be keeping the safety of our guests and team at the forefront of our minds. 

For the time being staff will continue to wear a face covering and we would prefer that where possible, our guests do the same. Guests not wearing face masks will not be challenged as we appreciate this is a personal choice.

Social distancing rules will no longer apply and we are looking forward to hosting all the celebrations and get togethers that have been put on hold. We would still ask that guests are respectful of those who might not be quite ready to share their personal space!

For your convenience our  hand sanitising stations will remain in place throughout the hotel. Our rigorous cleaning regimes will continue, front and back of house.

We look forward to seeing more of our guests over the summer months and we are determined to work our way back to normality safely, to do this we need the continued support of our loyal guests as well our team.

Wishing you all a memorable summer.

Richard Grove
General Manager

Updated 18/07/21


The health and safety of our guests is of paramount importance to us, and as such we have always operated with extremely high standards of hygiene at all times, in all areas of the hotel. We are delighted to announce we have been accredited as "COVID-19 Confident" by the AA. Please click here to view the certificate.

For further information on the precautions we are taking to keep our guests and team safe please read our guest communication here,