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Spa Etiquette

The Spa at The Chester Grosvenor

Should I reserve my treatments?

We strongly recommend that you book your treatment times well in advance to avoid disappointment. All treatments are subject to availability. Credit or debit card details are required at time of booking in order to confirm your reservation. Please note that spa treatment times are subject to change and will be confirmed to you on arrival at the spa.

When should I arrive?

We kindly request that you arrive 15 minutes prior to your first treatment. This will allow time for us to complete a consultation with you and offer refreshments. For subsequent appointments, please arrive 15 minutes prior to your treatment.

What if I arrive late for my appointment?

Regrettably, late arrival for your appointment will constitute a reduced treatment time. All times quoted include treatment, preparation and consultation.

Cancellation Policy

All treatments are subject to availability. To avoid disappointment please make your booking as far in advance as possible. We require 72 hours notice if you wish to cancel Full Day or Half Day Spa Packages or a group booking, thereafter a 100% charge will be made. 48 hours notice of cancellation for single treatments, thereafter a 100% charge will be made.

What if I have special health considerations?

Please inform us of any health related conditions prior to your arrival at the spa. If you are unsure about whether a medical condition could prevent you from having a treatment or you are currently taking prescribed medication, have an allergy or are pregnant, please call in advance to discuss suitable treatment options. Treatments are conducted subject to completion of a satisfactory health consultation form. Pregnant guests must be over 12 weeks pregnant to visit the spa and treatments will be tailored to suit.

What do I wear during my treatment?

For your comfort, towels, robes and slippers will be provided. You may wish to wear your own underwear, or we can provide you with hygienic disposable briefs. Our therapists will always use draping techniques to respect your privacy. Please bring your own bathing suit to wear in The Thermal Suite.

What facilities can I use if I have booked a treatment?

Use of The Thermal Suite is complimentary with spends of over £100 per person. There is a charge for The Thermal Suite facilities of £20 per person per stay for residential guests. Residential guests may use the gym.

Are children allowed in the spa?

Children under the age of 16 are not permitted to undergo treatments in the spa or use The Thermal Suite. Treatments carried out on persons between the ages of 16 and 18 must be in the presence of a parent or guardian.

Can I use my mobile phone in the spa?

Our aim is to provide a tranquil environment therefore we politely request that mobile phones are turned off for the duration of your visit.

Valuables and Lost Property

Our treatments may require you to remove jewellery, which can be stored safely in your treatment room or locker. 

Please ensure that you take all belongings with you before leaving the spa as we cannot be held responsible for lost items.

If any property is lost and found in the spa it will be handed to Housekeeping in line with hotel lost property policy. 

Opening Times

For availability and bookings, please call +44 (0) 1244 895686 or email test