Accessibility for All

at The Chester Grosvenor

The Chester Grosvenor and our parent company, Bespoke Hotels, is committed to providing accessibility for all and strives to operate best practice within the constraints of our Grade II listed building. Please click here for our full Access Statement.

More than 12 million people effected with disability in the UK face poor access to hotels, restaurants and bars, but Bespoke Hotels is set out to change that with the
Bespoke Access Awards.

The Chester Grosvenor has a very spacious first floor with a designated accessible Executive bedroom, home to an en-suite shower/wet room. The room has been specifically designed to be accessible without the compromise of a luxury hotel experience. The accessible Executive room also has the option of an interconnecting Deluxe bedroom (please specify if you would like to request this when making your reservation).

On-site facilities

  • Designated car parking bays in the Grosvenor Shopping Centre Car Park, Newgate Street 
  • There is a separate entrance to the hotel from the adjoining car park with an accessible intercom
  • Valet parking is available for guests arriving at the front of the hotel
  • There is a portable ramp for the hotel's front steps
  • A bell is situated on the exterior of the adjacent La Brasserie to summon assistance to gain access
  • Low level check-in counter
  • Easy access around ground floor
  • Wheelchair access to all floors of the hotel
  • Lift controls at an accessible height
  • Wheelchair turning space in the lift
Restaurants

  • Level access to both restaurants at the hotel
  • Sufficient wheelchair access to tables
Equipment rental

  • Mobility aids hire can be arranged with prior request
  • Wheelchair hire is available with prior request
  • The hotel has a wheelchair available for guests' use
Other

  • The hotel has a designated accessible Executive bedroom
  • Guide dogs are welcome
  • Emergency fire procedure in place
  • Hearing loop

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