Night Manager - The Chester Grosvenor Hotel - 5* Luxury Hotel, Chester City Centre
The Chester Grosvenor is one of the finest five star hotels in the North of England. With an outstanding Michelin-starred restaurant, bustling Parisian-style brasserie, award winning spa and state-of-the-art meetings and event space, it is also the heart of the beautiful city of Chester. Dedicated to perfecting the guest experience, with seamless service standards and an unsurpassable attention to detail, it is an exciting, challenging and rewarding hotel to be part of. Our Front of House team are the nucleus of the hotel, responsible for the guests' all-important first impressions and their lasting memories. We strive to make each individual guest’s stay as joyful as possible through friendly, conscientious and thoughtful service.
An opportunity has arisen at The Chester Grosvenor to join the Front of House Night team, as our Night Manager.
You’ll join an extremely talented front of house team, who are the nucleus of the of the Chester Grosvenor Hotel .
Reporting to the Rooms Operations Manager, the Night Manager will take responsibility for our night shift team, front office and duty management of our 5 Red Star Hotel.
Precision is required for auditing duties such as end of day reports, banking and statistics. You will maintain hotel safety and security as well as delivering high levels of customer care and hotel cleanliness.
You will be trained to have excellent knowledge of front and back of house operations to provide an informed service to our guests. We are interested in confident and collaborative candidates with proven skills in guest interaction.
You will develop a close working relationship with all other departments. As a strong leader, you will effectively delegate tasks to the Night Porters and Night Cleaners.
We are very interested in candidates that have experience in a hotel environment, however full training will be provided.
Being courteous yet confidently driven is part of your nature. As a manager you will be required to train, motivate, nurture and provide feedback to the night team to ensure that tasks are achieved in a timely and detailed manner. You will have a minimum of 2 years' supervisory experience within a quality establishment. Experience with IT, maintenance and Opera systems is advantageous. We are searching for a pro-active thinker who will actively maintain the best interests of our building, guests and staff.
In return, we will offer you a supportive workplace in a luxurious environment, competitive salary, an outstanding bespoke hotels benefits package and excellent training and development opportunities. We understand how important work/life balance is and therefore this role is offered on the basis of 4 nights working and 3 nights off, over a 7 day period. Shifts are between 7pm and 7am.
If you think you could be our next shining star, we want to hear from you!