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A warm welcome

From the team at The Chester Grosvenor

Team Grosvenor

at The Chester Grosvenor

Beready, BerespectfulBeresponsible, BeresourcefulBeremarkable

Our team is at the heart of what we do, living and breathing our passion for exceptional service. Be inspired by some of our current team and see where your career with The Chester Grosvenor could take you.
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Steve Ogden

General Manager

Steve Ogden joined the team as General Manager in August 2022. Steve believes that visiting The Chester Grosvenor should be a memorable experience, one where you are made to feel welcome and special. "It is our team who are key to making this happen and ensuring we exceed our guest's expectations."
Elliot Hill

Elliot Hill

Executive Chef

Elliot joined The Chester Grosvenor in January 2022, tasked with bringing in a creative flair that complements the hotel’s reputation for hospitality excellence. Alongside the 3 AA Rosette restaurant Arkle, Elliot oversees 2 AA Rosette restaurant La Brasserie, as well as afternoon tea and banqueting functions.

“I am proud and honoured to join The Chester Grosvenor and head up the kitchen in my home city. Not only is the hotel a Chester icon, but a culinary institution that has led the way for decades."

Aga Szopa

Food and Beverage Manager

Aga oversees the hotel's complete food and beverage operation, from the 3 AA Rosette restaurant Arkle to our renowned afternoon tea service and glamorous 2 AA Rosette La Brasserie and Champagne Bar. 

“I place a great amount of importance on matching the high standard of food the restaurants produce to an equally high level of service.  Attention to detail is key and I encourage my team to imagine themselves as guests to ensure they execute every single element with precision, from lighting and seating to cutlery and linen. My passionate eye for detail drives me, which is why I couldn’t be anywhere else but The Chester Grosvenor.”

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Callum Maclellan

Head Chef La Brasserie

Callum has recently been promoted to Head Chef of La Brasserie having previously held the role of Senior Sous Pastry Chef.
Callum is committed to using sustainable foods and firmly believes that the British Isles boasts some of the finest produce in the world.

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Danielle Lorne

Front of House Manager

Danielle joined Team Grosvenor in 2015 and has enjoyed working her way through the different roles within the Front of House Team. Danielle now, as Front of House Manager, oversees operations including concierge, nights, and reservations.

"I absolutely love working at The Chester Grosvenor and coming into work each day is a pleasure. The entire team is so hardworking and dedicated to making every single guest's Grosvenor experience the very best! I am very proud to work at The Chester Grosvenor within the beautiful city of Chester." 

Raymond Booker

Raymond Booker

Head Chef Arkle

Chef Ray has been Head Chef of Arkle, previously known as Simon Radley at The Chester Grosvenor, since 2004. With his exacting standards and eye for precision, he ensures the food produced from the kitchen is consistently outstanding.

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At The Chester Grosvenor, the Five Red Star experience begins before you have even stepped through the door. As the very first person that guests are greeted by as they walk into the building, the position of Front of House Linkman is held in extremely high regard. Steeped in tradition, we are one of the few hotels that has preserved this important role.

David Coates has held the position of Linkman at the hotel for over 20 years: “The Chester Grosvenor is such a diverse place. We are very much like a family with many members of the team, myself included, having worked here with pride for a great number of years. Meeting hundreds of people a day and thousands in a week, there is never a dull moment.”

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Nasia Demetrios

Guest Relations Manager

Nasia has worked at The Chester Grosvenor since March 2022.

"I enjoy managing the needs of our guests and ensuring their experience exceeds expectations. I strive to go above and beyond and add special touches to ensure a memorable visit to The Chester Grosvenor for each and every guest."